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Outsourcing Brings Better Service to Clients and an Award to the Program
Many parents in El Paso County, Colorado, don't want to pay child support; the county has the second largest case load in the state. Outsourcing enforcement improved collections when the supplier offered performance awards to its staffers. And the kids won, too.
Outsourcing Its IT Department Helps Falls Church Provide Services for Demanding Citizenry
Unfortunately for the city of Falls Church, Virginia, major IT employers like AOL are in its backyard, making high tech hiring brutal. Half the IT department was vacant before outsourcing solved the problem.
Trends Point to Far-Reaching Changes in Government Outsourcing
Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.
Partnering--the Key to Long-term Success
What would you do if you were a start-up company that immediately experienced phenomenal growth and then encountered regulatory challenges? Arizona Vanilla found an outsourcing solution that just keeps growing like its own products.
Putting Together a Successful Public-Private Partnership
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
Public/Private Outsourcing Program Improves Medicaid Services In Oregon
Outsourcing saved Oregon $6 million the first year it outsourced a portion of its Medicaid program. The state's return on investment: between $4.40-$4.80 for every dollar it sent to the supplier and healthier citizens.
Creating a Win-Win Culture
QinetiQ identified the need for a single source solution to reduce IT costs and improve customer service. Accenture convinced senior managers and executives it could deliver QinetiQ's requirements, and it did. First year savings exceeded expectations and the partners anticipate the cost savings to be maintained in year two.
INPUT Report: US Government Outsourcing To Grow 55 Percent by 2009
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
The US Government's IT Challenge: How Outsourcing Can Help
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
Outsourcing Intrigues Texas Legislator Who Advocates Cautious Optimism
Texas State Senator Florence Shapiro talks with the Outsourcing Journal about how outsourcing can help taxpayers in the Lone Star state.
IBM Takes a Gamble...and WINS! in Arizona; the Motorists are Thankful
Drivers used to have to wait six hours to register their vehicles. But MVD's unusual partnership with IBM to create ServiceArizona put drivers in the fast lane. Today the wait is less than 20 minutes.
Unlocking the True Potential of Outsourcing in Governments
Changing market dynamics are likely to reshape public sector outsourcing over the next few years. Everest's Samir Jog describes seven events that are molding the market.
ASP Makes Sure Software Downloads Don't Go to Terrorists
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
Governments Join Private Sector in HRO Adoption
A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.
Best-Performing Utility Company Creates Shareholder Value through Employees: Outsourcing Enhances a BHAG in Florida
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets for 2003. This is the story of how they did it--by using an outsourced solution to improve employee performance.
Alternating Currents in Utility Regulation Cause Hydro One Deal to Change
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini's flexibility in the face of change helped the utility adjust to its new conditions.
The CON-fidence-Games Aspect of Outsourcing Arrangements
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what the parties need to do to win.
Partnering for Performance
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
The Early Impact of Sarbanes-Oxley Act on Finance and Accounting Outsourcing
A new federal law requiring executives to be responsible for the accuracy of their financial statements went into effect last year. How is it affecting outsourcing decisions? We take a first look.
Offshore Outsourcing - The Ongoing Political Debate
Offshore outsourcing is taking away jobs from Americans; politicians don't like it. But there are many positive benefits.
Cheaper, Faster System Development Using Offshore Outsourcing
Unfortunately, many people are out of work in today's economy. The state of New Mexico outsourced its IT to update its unemployment benefits system, making the already painful process much easier.
Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover
Although outsourcing is still relatively new in successes at the local government level, Falls Church, Virginia and Reliable Integration Services have established a highly successful arrangement for total IT services.
City View: Mayor Declares Outsourcing is the Way of the Future
High-value outcomes in an outsourcing relationship are dependent on both parties' flexibility as business environments and requirements change. Unisys' willingness to be flexible when the city of Chicago, Illinois totally changed its service level specifications was key to their success.
Florida Makes a Key Move:
Outsourcing HR
Governor Jeb Bush wanted some forward-thinking ideas implemented in the
state's personnel office that the old technology couldn't handle. After
studying the private sector, America's fourth largest state outsourced
its HR to Convergys.
When Squeeze Starts
to Hurt: Outsourcing Reduces Pain in Medicaid Processes
More than 35 million Americans currently qualify for Medicaid; that number
will explode as the baby boomers age. Outsourcing is one way to cut costs
to stay profitable while improving quality. Here's how Arkansas and Delaware
attacked the Medicaid problem. The Delaware relationship was a runner-up
finalist in the 2002 Outsourcing Awards.
 Lost
and Found: Using Outsourcing to Increase Your Customer Relationships
Specialty chemical manufacturers need their small customers. But the turnover
rate was huge because it was just too hard to reach them. Then an outsourcing
service provider found a way.
The IRS Is Watching Filings
for Independent Contractors: Outsourcing Aids Compliance
Sorting out taxation and benefit compliance for contract employees becomes
important because of the large liabilities involved if you make a mistake.
Outsourcing eliminates much back office stress and paperwork for employers.
Chicago Benefits as Two
Providers Work Together
The Windy City becomes one of the largest cities in America to outsource its IT. Unisys and Acxiom worked together to make this happen. Now, if they only could get the same improvements with the Cubs....
Innovative Hardware Eliminates Wireless Risks
Imagine having a fully transportable, fast-speed, secure, wireless network that can immediately operate anywhere in the world. Predictions that such technology is still "next generation" are now history, and both government and commercial organizations are making a beeline for the system known as UNIPOP.
Accounting for Results
At first blush, Cornell Companies, Inc. appears to be just one among several
private corporations whose enterprises generate revenue by building and
operating prisons.
Activity Based Management
Drives Government Improvement
There's a huge gulf between taking a few minutes and renewing your license
in the comfort of your home or office through your Web browser and wasting
an hour standing in three slow moving lines.
Activity Based Management
Governs Government Cost Savings
All levels of American government are feeling the twin -- and conflicting
-- pressures of reducing costs while improving performance.
Better Care For A State
Hospital
The legislature, along with the state Department of Children and Families
(DCF) issued a Request For Proposal, which included the construction of
a new facility as well as operating the existing one.
Corona: Model City in
Proactive Approach to GASB 34
California cities were faced with a choice: cut community services, raise
taxes, or downsize.
'E' for Effort, Efficiency
and E-Texas
Like everything else in the Lone Star state, e-government in Texas has
some king size ideas on serving the public with cost savings for the taxpayer.
E-Government: From
Standing in Line to Going Online
Taxpayers want to know why they can't download a rare IRS form on the
Net instead of having to drive halfway across town to retrieve it at an
IRS office.
Finding Marcus Welby
in Texas
Selecting a health care provider is tricky today because there are so
many choices.
From Suppliers to Sophisticated
Shoppers
When government agencies first started outsourcing, cost was the sole
consideration. Over the last decade, however, "cost is losing its
market share as a reason to outsource," observes Adrian Moore.
How to Find Millions of Dollars
in a Hurry (The Effect of GASB Statement 34)
Most people can't figure out how to read governmental financial statements.
Just Arrived - A Brand New
Outsourcing Market
The GASB Statement 34 redefines the basic financial reporting framework
that governmental agencies currently use, requiring them to conform to
accrual accounting.
Modus Operandi: Conservative
There is a great deal of success in Arizona's prison privatization; even
so, the agency still permits very little supplier innovation or control.
NASA Launches Outsourcing
Initiative
Faced with a fixed budget and a decreasing workforce, NASA was forced
to find a way to use its IT dollars most effectively.
Out Of This World IT Support
Intellisource's mission, which is not impossible, is to provide the space
agency's staffers with help desk information, infrastructure support and
a dial tone
Performance-Based
Contracts
Performance-based contracts focus on outcomes rather than the prevailing
process.
Power to the People: How
Taxpayers Are Influencing E-Government
The Internet is reshaping local, state and federal governments in two
ways. The bureaucrats are trying to, make life easier for their citizens
and businesses and make internal processes more efficient.
Raising Prison Bars
There are arguments both for and against outsourcing and privatization
of prison facilities.
Should You Do What You're
Doing?
The personnel at Warner Robins Air Logistics Center (ALC) currently are
working on 12 improvement projects, one of which is activities-based costing
(ABC).
To Be Worth One's Salt
There is no reason why prisons should not be privatized . . . as long
as there is accountability.
Touching Base
Military bases are a great place to marshal cost savings through outsourcing.
Watching Out for the
Government's Welfare
Orange County, California was having a difficult time finding jobs for
its welfare recipients.
A Nudge in the Stomach
Determining whether a non-core function is appropriate for sourcing or
privatization begins when a service determines it no longer wants its
employees to do that function.
The Dynamics of Outsourcing
in Australia
Although information technology did not occupy the place it deserved in
party platforms during Australia's September 1998 election, IT was brought
to the public forefront by industry bodies.
Extending Australia's
Global Reach by Outsourcing
Australians understand the need to be a part of the global economy but
because of its isolation it often has troubles reaching those goals.
Outsourcing the City:
State and Local Government Outsourcing
Dr. O'Looney of the University of Georgia discusses government contracting.
The Push for Progress
Norman Haighton of the Department of Social Security in the UK discusses
outsourcing politics and innovation.
Straight A's Report
Card
Grading the performance levels, strategies, and success of government
services outsourcing suppliers, MAXIMUS is out front with straight A's.
The U.K. Perspective
Attorney Richard Lister provides an overview of the changing world of
outsourcing in the U.K.
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